Everyone who works at FloodFlash has a part in supporting our customers. The goal of the Customer Operations Lead is to make sure that our product is deployed efficiently, to understand our customers needs and be their voice as we develop our offering.

What we want you to do

  • Run new customer onboarding, answer questions and troubleshoot any problems
  • Own any ongoing issues on behalf of the customer, advancing to the right FloodFlash team member or partner to drive a successful resolution
  • Build a deep understanding of our customer journey, spot their pain and help define ways to improve our product and service
  • Come up with ideas, materials and tools that will guide and assist customers with a FloodFlash policy
  • Identify areas we can use our data and knowledge to raise awareness and help customers manage their flood risk
  • Use all of the above to help build our customer operations capabilities (and team) as we look to scale in the UK and beyond

What skills and experience you will need

  • Previous experience in a customer operations role
  • Ability to get to grips with and communicate the details of our product
  • You can demonstrate excellent communications skills (in person, written and on the phone) and calmness under pressure
  • Willingness to engage with the role at every level, as the first point of contact for our customers, liaison for our suppliers and internal customer advocate
  • Knowledge and experience with CRM systems
  • Excitement about the opportunity for technology to change the world of insurance, and about providing affordable protection to those in the highest risk areas around the world
  • You are always learning, you love a team environment and are able to get stuff done

Benefits

  • Salary from £32,000 - £35,000 depending on experience
  • You will have an equity stake in the company through our employee stock options scheme
  • Flexible working arrangements (while we’d like to see you as much as possible, we care about getting the work done, not just showing your face!)
  • An opportunity to fast track your experience, responsibility and skills, and to influence the development of a fast-growing startup

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability.